FAQ



What does the highlight reel package include?

The package includes:

  • 30 best plays from 8 games of your choice with an indicator on the player before each play. You can select the plays yourself or we can select them for you.
  • Stat page with photograph of athlete and contact information
  • YouTube link to share with coaches, family, friends, etc. and hosting for 1 year
  • Video file of the highlight reel to upload online or to make your own DVDs (sent via email)
  • 1 DVD copy with crystal case and cover (no copyright protection; can make more copies)
  • OPTIONAL ADD-ONS:
    • 1 full game tape included on highlight DVD
    • Additional plays and games
    • Additional DVDs ($25 for 5 copies with cover and crystal case)
    • 4 business day rush order, based on availability (email alex@a10media.net)

*Instrumental music can be added. You can find royalty music at Incompetech or Youtube. If you have any preferences or want a specific song, please email an mp3 file or a YouTube link. College coaches prefer no distracting music or no music at all. They usually mute videos while they watch them. 

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What do I need to get started?

You can get started by submitting this form. After submitting your form, you will need to do the following:

  • Fill out any additional order forms you receive.
  • If you are selecting plays, you will need to log the time of the play as it appears on the game tape. We will provide this form for you.
  • Mail your game footage along with your logged plays.
    • We accept: flash or hard drives, DVDs, and online video links (via email).
  • Submit your player photo and music via email.
  • Submit your $100 deposit via PayPal or Google Wallet.

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Okay, I submitted and mailed in all my stuff. Now what?

Turnaround time is approximately 3-4 weeks. This begins when all materials, paperwork, and deposit are received until the time you are emailed the video to review for approval. We will email you once all your materials have been received and send an approximate date your video will be finished.

Upon completion of your reel, the video will be uploaded and a link will be emailed to you for review. You will have one round of revisions before finalization of the video. You must include ALL requested changes in one email and submit it within 5 days of the upload of the video. PLEASE review your video carefully and include precise in and out points when listing your revisions (a timecode will be placed on the video).

Any additional revisions will be $25 per round.

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When do I pay?

As noted, a $100 deposit is needed before work on your video will be started.

Full payment is due upon completion. Payments more than 5 days late will be charged a late fee of $25.

DVDs will not be shipped until final payment is received. If you ordered extra DVDs copies, they will be shipped within 5-7 business days.

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Do you offer any discounts?

Yes, we offer discounts on multiple packages.

5% off the second package order, 10% off the third package order.

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I changed my mind and don’t want the video anymore.

You may cancel your order within 24 hours from when you placed the order by sending an email to info@a10media.net or calling and leaving a message at (818) 253-1046. You will receive an email confirming your cancellation.

Please note that all deposits are non-refundable.

 

If you have any questions, please email us at info@a10media.net or contact us.

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